employees may not be motivated to perform well in the training program. c. Suggest improvements in the program so that employees are motivated to understand the material, pass the examination, and apply the material in the workplace.
Scenario # 1: Theories of Work Motivation
Your company provides diversity training programs to ensure that employees realise the importance of working with
a diverse workforce, are aware of the equal employment opportunity legislation, and are capable of addressing the
challenges of working in a multicultural workforce. Participation in these programs is mandatory, and employees are
required to take the training as many times as needed until they pass. The training program lasts one day and is usually
conducted in a nice hotel outside the workplace. Employees are paid for the time they spend in the training program.
You realise that employees are not motivated to perform well in this program. During the training, they put in the
minimum level of effort, and most participants fail the examination given at the conclusion of the training program
and then have to retake the training.
Adapted from: University of Minnesota Libraries Publishing (2017)
Question 1 Instructions:
a. A definition of process theories of work motivation.
b. Use expectancy and reinforcement theories, and explain four reasons (supported by the literature) why the
employees may not be motivated to perform well in the training program.
c. Suggest improvements in the program so that employees are motivated to understand the material, pass the
examination, and apply the material in the workplace.
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