(e) Rooms from House of Quality are shown in Figure 1. Propose three improvements to the way how the customer requirements are addressed by the technical requirements.
(e) Rooms from House of Quality are shown in Figure 1. Propose three improvements to the way how the customer requirements are addressed by the technical requirements.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question

Transcribed Image Text:(e) Rooms from House of Quality are shown in Figure 1. Propose three improvements to the
way how the customer requirements are addressed by the technical requirements.
Customer
Requirements
CR1
CR2
CR3
CR4
CR5
CR6
CR7
CIR TR1
5
4
3
3
لا
2
4
TR2
1
O A
O
CIR - Customer Importance Rating
O
Strong relationship (9)
TR3
TR4
O
O
TR5
A
A
CR - Customer Requirement
Some relationship (3)
TR6
Figure 1. House of Quality.
TR7
O
TR8
A
TR-Technical Requirement
A Weak relationship (1)
Expert Solution

This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by step
Solved in 3 steps

Recommended textbooks for you

Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,

Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education

Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning

Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,

Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education

Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning

Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON


Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning