(e) Rooms from House of Quality are shown in Figure 1. Propose three improvements to the way how the customer requirements are addressed by the technical requirements.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
icon
Related questions
Question
(e) Rooms from House of Quality are shown in Figure 1. Propose three improvements to the
way how the customer requirements are addressed by the technical requirements.
Customer
Requirements
CR1
CR2
CR3
CR4
CR5
CR6
CR7
CIR TR1
5
4
3
3
لا
2
4
TR2
1
O A
O
CIR - Customer Importance Rating
O
Strong relationship (9)
TR3
TR4
O
O
TR5
A
A
CR - Customer Requirement
Some relationship (3)
TR6
Figure 1. House of Quality.
TR7
O
TR8
A
TR-Technical Requirement
A Weak relationship (1)
Transcribed Image Text:(e) Rooms from House of Quality are shown in Figure 1. Propose three improvements to the way how the customer requirements are addressed by the technical requirements. Customer Requirements CR1 CR2 CR3 CR4 CR5 CR6 CR7 CIR TR1 5 4 3 3 لا 2 4 TR2 1 O A O CIR - Customer Importance Rating O Strong relationship (9) TR3 TR4 O O TR5 A A CR - Customer Requirement Some relationship (3) TR6 Figure 1. House of Quality. TR7 O TR8 A TR-Technical Requirement A Weak relationship (1)
Expert Solution
steps

Step by step

Solved in 3 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning