Discussion Question: Service Level Agreements (SLAs) are becoming more commonplace within organizations. Discuss the need for developing a strategic management approach of IS/IT services and IT infrastructure
Discussion Question: Service Level Agreements (SLAs) are becoming more commonplace within organizations. Discuss the need for developing a strategic management approach of IS/IT services and IT infrastructure
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Discussion Question: Service Level Agreements (SLAs) are becoming more commonplace within organizations. Discuss the need for developing a strategic management approach of IS/IT services and IT infrastructure
Expert Solution
Step 1: Define Service Level Agreements
A service-level agreement specifies the set or the level of service expected between the customer or client and the supplier. The agreement provides details of the services or products that must be provided to the customer.Service level agreement includes the conditions that will be used while delivering service or goods, the metrics that will assist in measuring services, the penalties, or remedies if the agreement is not fulfilled or the service level is not achieved
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