Discuss mental impalpability and provide two examples of strategies in advertising used by some firms to overcome mental impalpability in Services marketings

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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Discuss mental impalpability and provide two examples of strategies in advertising used by

some firms to overcome mental impalpability in Services marketings

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Step 1

Services are different from the products. Where products are marketed for their consumption after the purchase; services are marketed for their consumption on the spot and time when they are produced.

The requirement in Product marketing is to communicate that the product is safe, valuable, and qualitative. Whereas the requirement in services marketing is to demonstrate that the service is safe and qualitative when performed.

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