Dimwit, a social media company, wants to become more competitive in the marketplace. They have developed an algorithm that tracks the response and resolution times when customers call for technical support. The company has a service standard of 4 days for the mean resolution time with the standard deviation of 10.3 days. However, the Director of the technical support group has been receiving some complaints of long resolution times. During one week, a sample of 36 customer calls resulted in a sample mean of 5.3. Even though the sample mean exceeds the 4-day standard, does the manager have sufficient evidence to conclude that the mean service time exceeds 4 days, or is this particular sample mean simply a result of sampling error? Use a significance level equal to 1% to test your hypothesis.

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
icon
Related questions
Question
Dimwit, a social media company, wants to become more competitive in the marketplace. They have developed an algorithm that tracks the
response and resolution times when customers call for technical support. The company has a service standard of 4 days for the mean resolution
time with the standard deviation of 10.3 days. However, the Director of the technical support group has been receiving some complaints of long
resolution times. During one week, a sample of 36 customer calls resulted in a sample mean of 5.3. Even though the sample mean exceeds the
4-day standard, does the manager have sufficient evidence to conclude that the mean service time exceeds 4 days, or is this particular sample
mean simply a result of sampling error? Use a significance level equal to 1% to test your hypothesis.
Transcribed Image Text:Dimwit, a social media company, wants to become more competitive in the marketplace. They have developed an algorithm that tracks the response and resolution times when customers call for technical support. The company has a service standard of 4 days for the mean resolution time with the standard deviation of 10.3 days. However, the Director of the technical support group has been receiving some complaints of long resolution times. During one week, a sample of 36 customer calls resulted in a sample mean of 5.3. Even though the sample mean exceeds the 4-day standard, does the manager have sufficient evidence to conclude that the mean service time exceeds 4 days, or is this particular sample mean simply a result of sampling error? Use a significance level equal to 1% to test your hypothesis.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 1 images

Blurred answer
Similar questions
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman