Digitech is an Australian based indigenous-owned company. The company wishes to implement new software for logging calls in their user support department. The User support manager and User support team leader are responsible for leading this project. This support manager and support team leader agreed to consider off-the-shelf software packages. However, they found two software applications during their research, namely Logiship and Timely-log. These applications seemed suitable for meeting their departmental goals and objectives. The support manager and support team leader decided to use Weighted-Point Evaluation Method to identify the most suitable software application through evaluation. These individuals agreed on the following criteria and their associated weights: software security 20%, user-friendliness 10%, speed 25%, efficiency 15%, and software features 30%. The support manager and support team leader requested the appropriate vendors for sample Logiship and Timely-log software applications for evaluation purposes. After a week, the support manager provided the following evaluation data for Logiship software: software security = 40, user-friendliness = 60, speed = 35, efficiency = 45, and software features = 50. While the support leader provided the following evaluation data for Logiship software: software security = 30, user-friendliness = 70, speed = 45, efficiency = 39, and software features = 46. For Timely-log, the support manager provided the following evaluation data for Logiship software: software security = 60, user-friendliness = 30, speed = 30, efficiency = 50, and software features = 40. While the support leader provided the following evaluation data for Timely-log software: 3 software security = 38, user-friendliness = 60, speed = 50, efficiency = 20, and software features = 30. Using all the information given above, use the Weighted-Point Evaluation method to assess the impact of the Logiship and Timely-log software packages. Show all the steps involved in the calculations. Based on the calculated figures, identify the most suitable software application for the Digitech company user support department. Also show the calculation involve in this task in tabular form.
Digitech is an Australian based indigenous-owned company. The company wishes to implement
new software for logging calls in their user support department. The User support manager and
User support team leader are responsible for leading this project. This support manager and support
team leader agreed to consider off-the-shelf software packages. However, they found two software
applications during their research, namely Logiship and Timely-log. These applications seemed
suitable for meeting their departmental goals and objectives.
The support manager and support team leader decided to use Weighted-Point Evaluation Method
to identify the most suitable software application through evaluation. These individuals agreed on
the following criteria and their associated weights: software security 20%, user-friendliness 10%,
speed 25%, efficiency 15%, and software features 30%. The support manager and support team
leader requested the appropriate vendors for sample Logiship and Timely-log software applications
for evaluation purposes. After a week, the support manager provided the following evaluation data
for Logiship software: software security = 40, user-friendliness = 60, speed = 35, efficiency = 45,
and software features = 50. While the support leader provided the following evaluation data for
Logiship software: software security = 30, user-friendliness = 70, speed = 45, efficiency = 39, and
software features = 46.
For Timely-log, the support manager provided the following evaluation data for Logiship software:
software security = 60, user-friendliness = 30, speed = 30, efficiency = 50, and software features =
40. While the support leader provided the following evaluation data for Timely-log software:
3
software security = 38, user-friendliness = 60, speed = 50, efficiency = 20, and software features =
30.
Using all the information given above, use the Weighted-Point Evaluation method to assess the
impact of the Logiship and Timely-log software packages. Show all the steps involved in the
calculations. Based on the calculated figures, identify the most suitable software application for the
Digitech company user support department.
Also show the calculation involve in this task in tabular form.
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