Desert Rose Electronics implemented a new returns authorization process. Returns require: inspection code (45% weighting), testing report (35% weighting), customer details (20% weighting). If a return scored 38 on inspection, 42 on testing, and 85 on customer details, your task is to identify the weighted acceptance score.
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- Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company’s ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available: The company’s target hours from ordered to delivered is 40. Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again. The company’s target number of erroneous shipments per year is no more than 65. Every error over the erroneous shipments target results in a 0.05 point decrease in the online customer satisfaction rating and an added future financial loss of $500. The company estimates that for every 1% decrease in the percentage of customers who…You can use Excel functions to find the answers for the following question (round off the values to 4 decimal places): Supplier on-time delivery performance is critical to enabling the buyer’s organization to meet its customer service commitments. Therefore, monitoring supplier delivery times is critical. Based on a great deal of historical data, a manufacturer of personal computers finds for one of its just-in-time suppliers that the delivery times are random and well approximated by the Normal distribution with mean 51.7 minutes and standard deviation 9.5 minutes. (15p) a. What is the probability that a particular delivery will exceed one hour? b. What is the probability that a particular delivery arrives in less than one hour? c. What is the probability that the mean time of 5 deliveries will exceed one hour?You can use Excel functions to find the answers for the following question (round off the values to 4 decimal places): a. Supplier on-time delivery performance is critical to enabling the buyer’s organization to meet its customer service commitments. Therefore, monitoring supplier delivery times is critical. Based on a great deal of historical data, a manufacturer of personal computers finds for one of its just-in-time suppliers that the delivery times are random and well approximated by the Normal distribution with mean 51.7 minutes and standard deviation 9.5 minutes.
- Heat maps can be very useful for identifying missing data values in moderate to large data sets. The file SurveyResults contains the responses from a marketing survey: 108 individuals responded to the survey of 10 questions. Respondents provided answers of 1, 2, 3, 4, or 5 to each question, corresponding to the overall satisfaction on 10 different dimensions of quality. However, not all respondents answered every question. a. To find the missing data values, create a heat map in Excel that shades the empty cells a different color. Use Excels Conditional Formatting function to create this heat map. Hint: Click on Conditional Formatting in the Styles group in the Home tab. Select Highlight Cells Rules and click More Rules. Then enter Blanks in the Format only cells with: box. Choose a format for these blank cells that will make them obviously stand out. b. For each question, which respondents did not provide answers? Which question has the highest nonresponse rate?Please explain proper steps by Step and Do Not Give Solution In Image Format ? And Fast Answering Please ?B1. Account
- Please answer all parts with detailed calculations and good formatting and make sure the answer is 100% correct, else leave it for the other tutor to answer. Otherwise i will downvote the answer and report it for uprofessionalism for sure. Please don't use AI or Chat GPT also make sure there is no plagiari.sm.The table below summarizes the data that may be useful for evaluating one of the suppliers, Ling Ling Inc. If Ling Ling's competing supplier quotes a price of $46, what is the total evaluation score for Ling Ling Inc. using the weighted point method? Factor Weights Method of measurement | Supplier performance (past 12 months) Quality 40 1% defective, subtract 5% 0.8% defective Delivery 30 1 day late, subtract 1% Average 2 days late Price 20 Lowest price paid or price charged $50 Service 10 Good 70%; Fair = 70%; Poor = 40% | Fair = 70% (a) 89.7 (b) 93.2 (c) Neither 89.7 nor 93.2 (d) Cannot determine from the above information because it cannot be compared to another supplier's performance ratingMeasure Maps Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company’s ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available: The company’s target hours from ordered to delivered is 30. Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again. The company’s target number of erroneous shipments per year is no more than 55. Every error over the erroneous shipments target results in a 0.05 point decrease in the online customer satisfaction rating and an added future financial loss of $600. The company estimates that for every 1% decrease in the percentage of…
- izzo Goal Inc. produces and sells hockey equipment, often custom made for online orders. The company has the following performance metrics on its balanced scorecard: days from ordered to delivered, number of shipping errors, customer retention rate, nd market share. A measure map illustrates that the days from ordered to delivered and the number of shipping errors are both expected to directly affect the customer retention rate, which affects market share. Additional internal analysis finds that: Every shipping error over three shipping errors per month reduces the customer retention rate by 1.5%. On average, each day above three days from ordered to delivered yields a reduction in the customer retention rate of 1%. Each day before three days from order to delivery yields an increase in the customer retention rate of 1%, on average. Rizzo Goal Inc.'s current customer retention rate is 60%. The company estimates that for every 1% increase or decrease in the customer retention rate,…The following list gives a number of measures associated with the Balanced Scorecard:a. Number of new customersb. Percentage of customer complaints resolved with one contactc. Unit product costd. Cost per distribution channele. Suggestions per employeef. Warranty repair costsg. Consumer satisfaction (from surveys)h. Cycle time for solving a customer problemi. Strategic job coverage ratioj. On-time delivery percentagek. Percentage of revenues from new productsRequired:1. Classify each performance measure as belonging to one of the following perspectives:financial, customer, internal business process, or learning and growth.2. Suggest an additional measure for each of the four perspectives.1. Create a new Excel sheet in which you will find the delivery cost for each delivery. a. Create a new sheet that has information for each delivery. Name this sheet "lookup." b. In this lookup sheet, look up the hourly rate for the driver for each delivery. Do not enter this information manually! Use the VLOOKUP function. c. For each delivery, calculate the delivery cost as hourly rate for the driver multiplied by time (hours). Fill in the table below for the first ten records. Date Delivery ID Driver Time (Hours) Hourly Rate Cost 20.00 X 1 George 1 1/1 25.00 X 2 Deanna 1.5 1/2 2 3 Ben 1/3 4 Caroline 2 1/3 5 Unknown 1 1/4 6 Elizabeth 2 1/5 1/5 7 Unknown 2.5 8 Unknown 1 1/6 9 Adam 2 1/8 10 Hannah 1.5 1/9 2. Create a new Excel sheet that aggregates the data contained in the lookup sheet to show each driver's activity analysis. a. Create a pivot table in a new sheet; name this new sheet "pivot table."
