Description of the business processes Target Enterprises (Pty) Limited is a mail order company which markets a variety of consumer items. They are expanding rapidly, and urgently need some assistance to manage the administration of the order processing processes. Ivor Merck, the managing director of the company, has already contacted you, and briefly described some of the problems his organization is facing. In a subsequent meeting with him, you discover that the organization is divided into several departments: • Marketing, who are responsible for sending out catalogues to previous customers, and for advertising • Accounting, who are responsible for banking incoming money and preparing reports about the financial position of the company Orders processing, who are responsible for receiving and coordinating in-coming orders. • Dispatch, who are responsible for sending out completed orders to the customers. • Purchasing, who are responsible for purchasing new stock There are 27 people in the organization, spread amongst the various departments. Each department reports to a manager who manages the personnel in the department. See Ivor Merck's letter for more information. The nature of the business of Target seems to be fairly straightforward. Essentially, they receive orders for items by mail, phone or fax. Payment may be made by credit card, check or postal order. Orders received in the post may be paid by any of these methods. Orders received by phone or fax may only pay by credit card. No other payment methods are acceptable. Customers may choose between several delivery methods. The most basic delivery is by post, and a basic fee for postage, packing and insurance (PPI) is charged (see order form for details). Express door-to-door delivery is available in the RSA at an additional charge. Foreign orders pay
Description of the business processes Target Enterprises (Pty) Limited is a mail order company which markets a variety of consumer items. They are expanding rapidly, and urgently need some assistance to manage the administration of the order processing processes. Ivor Merck, the managing director of the company, has already contacted you, and briefly described some of the problems his organization is facing. In a subsequent meeting with him, you discover that the organization is divided into several departments: • Marketing, who are responsible for sending out catalogues to previous customers, and for advertising • Accounting, who are responsible for banking incoming money and preparing reports about the financial position of the company Orders processing, who are responsible for receiving and coordinating in-coming orders. • Dispatch, who are responsible for sending out completed orders to the customers. • Purchasing, who are responsible for purchasing new stock There are 27 people in the organization, spread amongst the various departments. Each department reports to a manager who manages the personnel in the department. See Ivor Merck's letter for more information. The nature of the business of Target seems to be fairly straightforward. Essentially, they receive orders for items by mail, phone or fax. Payment may be made by credit card, check or postal order. Orders received in the post may be paid by any of these methods. Orders received by phone or fax may only pay by credit card. No other payment methods are acceptable. Customers may choose between several delivery methods. The most basic delivery is by post, and a basic fee for postage, packing and insurance (PPI) is charged (see order form for details). Express door-to-door delivery is available in the RSA at an additional charge. Foreign orders pay
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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- Draw a simple organizational chart (organogram) for the company in screenshot attached
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