Customer Service Calls Customer A C Time, in hours 2 3 1 1.5 2.5 Under what circumstance should a company decide to prioritize the calls of Customer D over the calls from Customer B? A. If D accounts for a higher percentage of sales than B, then D's calls should be prioritized. B. If B's needs are harder to meet than D's, the company should ignore B to better utilize time. C. Since D's calls are shorter, their needs are easy to meet and they should be prioritized. D. Prioritizing one customer over another is risky and should always be avoided.
Customer Service Calls Customer A C Time, in hours 2 3 1 1.5 2.5 Under what circumstance should a company decide to prioritize the calls of Customer D over the calls from Customer B? A. If D accounts for a higher percentage of sales than B, then D's calls should be prioritized. B. If B's needs are harder to meet than D's, the company should ignore B to better utilize time. C. Since D's calls are shorter, their needs are easy to meet and they should be prioritized. D. Prioritizing one customer over another is risky and should always be avoided.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Transcribed Image Text:nctions/Interface/acellus_engine.html?ClassID=D1401512906
Customer Service Calls
Customer
A
C
Time, in hours
3
1
1.5
2.5
Under what circumstance should a company
decide to prioritize the calls of Customer D over
the calls from Customer B?
A. If D accounts for a higher percentage of sales than B, then D's calls
should be prioritized.
B. If B's needs are harder to meet than D's, the company should
ignore B to better utilize time.
C. Since D's calls are shorter, their needs are easy to meet and they
should be prioritized.
D. Prioritizing one customer over another is risky and should always
be avoided.
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Under what circumstance should a company decide to prioritize the calls of customer D over the calls from Customer B?
The Customer D's service time is 1.5 hours and Customer B's service time is 3 hours
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