CRM Analytics Drag the proper CRM analytic to match its definition. Intelligent Virtual Agent Customer Lifetime Value (CLV) A metric that represents the total net profit a company makes from any given customer Measures the customer's worth over a specific period of time First Call Resolution (FCR) Customer Profitability (CP) Properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call An artificial intelligence (Al) program that simulates interactive human conversation by using key precalculated user phrases and auditory or text- haced signale Omnichannel Analytics Chatbot Combines data from different channels into one holistic view of the customer and analyzes the data for insights on customer segmentation demographics, spending etc. An animated, humanlike graphical chat bot commonly displayed on website home pages and advertisement landing pages

CRM Analytics Drag the proper CRM analytic to match its definition. Intelligent Virtual Agent Customer Lifetime Value (CLV) A metric that represents the total net profit a company makes from any given customer Measures the customer's worth over a specific period of time First Call Resolution (FCR) Customer Profitability (CP) Properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call An artificial intelligence (Al) program that simulates interactive human conversation by using key precalculated user phrases and auditory or text- haced signale Omnichannel Analytics Chatbot Combines data from different channels into one holistic view of the customer and analyzes the data for insights on customer segmentation demographics, spending etc. An animated, humanlike graphical chat bot commonly displayed on website home pages and advertisement landing pages

ENGR.ECONOMIC ANALYSIS

14th Edition

ISBN:9780190931919

Author:NEWNAN

Publisher:NEWNAN

Chapter1: Making Economics Decisions

Section: Chapter Questions

Problem 1QTC

See similar textbooks

Related questions

Q: What is the purpose of graphic analysis?

A: Graphical analysis refers to the data analysis done using graphical techniques in order to determine…

Q: An insurance policy purchased directly online is not required to include Premium amount3 Coverage…

A: Answer - Given in the question- An insurance policy purchased directly online is not required to…

Q: There is an economic impact to losing a customer. Describe 4 ways it can impact a company and if…

A: An person or corporation that purchases products or services from another firm is known as a…

Q: In which of the service system does the customer affect the time of demand a. Low degree of customer…

A: In a market, when peope enter to make demand for goods and services, there are various factors that…

Q: Change in price vs. a change in a non-price factor

A: Change is price means the changes in price change that point of quantity demanded on the demand…

Q: Period Unit Sales Cost of Sales 1 $590 560 230 400 390 550 2 3 4 5 6 7 8 760 800 200 400 480 620 680…

A: The scatter diagrams are visible portrayals of historical expense and unit data. Sales are shown on…

Q: Make flow chart of type of budget?

A: budget is a estimate expense and income for certain period of time

Q: definition of products, goods and services

A: TO understand the definition of these terms, we need to understand that goods and products are used…

Q: Increases in productivity are difficult to achieve ifthe task is more good-producing and…

A: Economics deals with allocation of limited resources to maximise the welfare of the economy. It also…

Q: Habit buying can be beneficial to consumers because (a) it result in paying lower prices for most…

A: The buying behavior of any customer depends on their habit , variety seeking, extended decision…

Q: HOW TO DRAW A TABLE FORM

A: There are 4 possible ways in which the other player can act :- 1) always choose ‘C’ 2) He will…

Q: I have placed every visual near the place I write about it. The reader can see the visual without…

Q: why supplier is important for any organisations?

A: A supplier is an individual or a firm that provides a good or service to another economic activity…

Q: c) What is the cost of the consumer's original 2018 bundle at the new 2019 prices? How much…

A: Now, the price of food F1= $100 the price of housing increased H1 = $200. the cost of the…

Q: The option or alternatives from which decision are made

A: Alternatives ought to reflect generously various ways to deal with the issue or various needs across…

Q: writr Cost–volume symbols?

A: Cost volume is a kind of cost accounting useful for short run consequences and also for primitive…

Question

detail explanation req

CRM Analytics
Drag the proper CRM analytic to match its definition.
Intelligent Virtual Agent
Customer Lifetime Value
(CLV)
A metric that represents the total
net profit a company makes from
any given customer
Measures the customer's worth
over a specific period of time
First Call Resolution (FCR)
Customer Profitability (CP)
Properly addressing the
customer's need the first time
they call, thereby eliminating the
need for the customer to follow
up with a second call
An artificial intelligence (A)
program that simulates
interactive human conversation
by using key precalculated user
phrases and auditory or text-
hacodicional
Omnichannel Analytics
Chatbot
Combines data from different
channels into one holistic view
of the customer and analyzes
the data for insights on
customer segmentation
demographics, spending, etc.
An animated, humanlike
graphical chat bot commonly
displayed on website home
pages and advertisement
landing pages

Expert Solution

This question has been solved!

Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.

This is a popular solution!

SEE SOLUTION Check out a sample Q&A here

Step 1: What is CRM analytics ?

VIEW

Step 2: Solution

VIEW

Solution

VIEW

Trending now

This is a popular solution!

Step by step

Solved in 3 steps with 1 images

SEE SOLUTION Check out a sample Q&A here

Knowledge Booster

Learn more about

Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, economics and related others by exploring similar questions and additional content below.

Similar questions

Sasha and Brian just bought their new home, a high-rise condo located downtown. They measured the main wall where they would like to put their couch and found that it won't fit. Seems like the couple may need new furniture. Sasha and Brian are in which stage of the consumer decision making process? Need recognition Information search Evaluation of alternative Post purchase behaviour
Could you please answer questions d and e.
Explain unsolicited mails and communication with children (Ecommerce) in brief. I need to prepare 5-10 minutes presentation for it.
ramifications /effects for Employees moving from the UK to Germany?
For distract driving
What cultural aspects (language, religion, customs) a company must have in the area of technology
Rational decisions are made through a process (a) that takes a long time and much effort (b) of cost/benefit analyses (c) that clearly indicates what one choice is best (d) of finding the lowest price for a product.
Imagine you are the mayor of a town and you are trying to decide if you should pay for a fireworks show. Your staff survey your 400 citizens who say that they each value a fireworks show at $10. The fireworks show only costs $3,000 so you put on the show but when you ask for donations to pay for the fireworks you only receive $25 total. What does this result show? Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. You staff's survey must have overestimated the value of a fireworks show. b The fireworks cost must have been greater than their economic benefit. The firework show suffered from the Tragedy of the Commons problems d The town's citizens were free-riders.
Why do people share content via social media channels? They find it interesting and/or entertaining. They think it can be helpful to others. They want to get a laugh. A & B Only. All of these.
Name the three general categories of Resources