Costs of quality, quality improvement. iCover produces bags for carrying laptop computers. iCover sells 1,000,000 units each year at a price of $20 per unit and a contribution margin of 40%. To respond to customer complaints, iCover's mangers want to modify the production processes to pro- duce higher-quality products. The current costs of quality are as follows: Prevention costs $400,000 Appraisal costs $150,000 Internal failure costs Rework $325,000 Scrap $ 75,000 External failure costs Product repair costs $400,000 Lost sales from customer returns $650,000 The management accountant has forecast the following additional costs to modify the production process. Design changes Process engineering $125,000 $210,000

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
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If the improvements result in a 55% decrease in product repair costs and a 70% decrease in lost sales from customer returns, what is the impact on the overall COQ and the company’s operating income? What should iCover do? Explain.

Costs of quality, quality improvement. iCover produces bags for carrying laptop computers.
iCover sells 1,000,000 units each year at a price of $20 per unit and a contribution margin of 40%.
To respond to customer complaints, iCover's mangers want to modify the production processes to pro-
duce higher-quality products.
The current costs of quality are as follows:
Prevention costs
$400,000
Appraisal costs
$150,000
Internal failure costs
Rework
$325,000
Scrap
$ 75,000
External failure costs
Product repair costs
$400,000
Lost sales from customer returns
$650,000
The management accountant has forecast the following
additional costs to modify the production process.
Design changes
Process engineering
$125,000
$210,000
Transcribed Image Text:Costs of quality, quality improvement. iCover produces bags for carrying laptop computers. iCover sells 1,000,000 units each year at a price of $20 per unit and a contribution margin of 40%. To respond to customer complaints, iCover's mangers want to modify the production processes to pro- duce higher-quality products. The current costs of quality are as follows: Prevention costs $400,000 Appraisal costs $150,000 Internal failure costs Rework $325,000 Scrap $ 75,000 External failure costs Product repair costs $400,000 Lost sales from customer returns $650,000 The management accountant has forecast the following additional costs to modify the production process. Design changes Process engineering $125,000 $210,000
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