Computer Programmer $75/hour Architect $8,000 flat fee $250/hour Bankers 2% of capital raised Attorney To expand your business, you hire a banker to raise $1 mm in order to finance a building designed by an architect. You also hire an attorney for 6 hours, and a computer programmer for 12 hours. What is the total cost for these services? A. $30,400 C. $21,800 B. $31,400 D..$35,200

Q: Select a product from one company.  Which dimension of service quality is most important, and why?

A: Time Responsiveness Consistence Convenience Courtesy Expectations Reliability Tangibles Assurance

Q: What is De Mar’s product? Identify the tangible parts of this product and its service components.

A: De Mar's product is plumbing, heating and air conditioning company. The tangible parts of this…

Q: Identify three situations in which you use self-service delivery. For each situation, what is your…

A: Self-service - is the act of serving oneself, normally while doing purchases, it is a quick and…

Q: Explain the “flower of service” concept and identify each of its petals. What insights does this…

A: Service marketers provide valuable services to the customers so that they can increase brand…

Q: How can technology and automation enhance after-sales service processes?

A: Companies make extra attempts to assist their clients once a sale is completed. Often called…

Q: How can organizations ensure service discoverability and accessibility within a service-oriented…

A: In today's interconnected digital landscape, organizations increasingly rely on service-oriented…

Q: Explain the three-stage model of service consumption. Provide an example to support your discussion

A: The three-stage model of service use is the process of making customer decisions when purchasing a…

Q: Describe the goods–services continuum.

A: Marketers can see the relative goods/services composition of total products using the goods and…

Q: Describe the four distinct aspects of services and suggest an applicable situation for each.

A: When items grow more similar, buyers increasingly view the accompanying services as a major…

Q: How do service elements contribute to building long-term relationships with customers?

A: Service components in marketing can refer to a variety of things. Clients' thoughts and emotions are…

Q: how do empathy and social skills increases service speed within an organization?

A: Empathy means the ability of recognizing the emotions and perspectives of other people. It is one of…