Each day, a FedEx competitor processes approximately 75,000 shipments. Suppose that they use thesame Service Quality Index as FedEx and identified the following number of errors during a 5-day wee(see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do notreflect any real company's actual performance.DescriptionComplaints reopenedDamaged packagesInternationalWeight Number of Errors31051016110112783212104125174811218Invoice adjustmentsLate pickup stopsLost packagesMissed proof of deliveryRight date lateTracesWrong day lateCompute the Service Quality Indicator by finding the weighted sum of errors as a percentage of totalshipments. Do not round intermediate calculations. Round your answer to three decimal places.Service Quality Indicator (SQI):%35

Here, let me state the given data table, I will determine the Service quality indicator % in the…

Answered: Compute the Service Quality Indicator…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

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Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %