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Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Each day, a FedEx competitor processes approximately 75,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following number of errors during a 5-day wee (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Complaints reopened Damaged packages International Weight Number of Errors 3 105 10 16 1 101 1 278 3 212 10 4 1 25 1 748 112 18 Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces Wrong day late Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % 3 5
Transcribed Image Text:Each day, a FedEx competitor processes approximately 75,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following number of errors during a 5-day wee (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Complaints reopened Damaged packages International Weight Number of Errors 3 105 10 16 1 101 1 278 3 212 10 4 1 25 1 748 112 18 Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces Wrong day late Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % 3 5
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