Classify the cost items in the table into cost-of-quality (COQ) categories. 2. Calculate the ratio of each COQ category to revenues in each of the 2 years. 3. Calculate the percentage change in each COQ category and total COQ and comment on the results: a. Percentage change in total COQ as a percentage of sales, from 2019 to 2020; b. Total COQ in 2020 expressed as a percentage of 2019 sales dollars;
Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary customers are aviation manufacturers and maintenance companies. The following table contains financial information pertaining to cost of quality (COQ) in 2019 and 2020 (in thousands of dollars):
| 2019 | 2020 | |||||
| Sales | $ | 16,800 | $ | 20,800 | ||
| Materials inspection | 380 | 68 | ||||
| In-process (production) inspection | 168 | 133 | ||||
| Finished product inspection | 330 | 78 | ||||
| Preventive equipment maintenance | 28 | 68 | ||||
| Scrap (net) | 580 | 380 | ||||
| Warranty repairs | 780 | 530 | ||||
| Product design engineering | 158 | 350 | ||||
| Vendor certification | 18 | 68 | ||||
| Direct costs of returned goods | 355 | 88 | ||||
| Training of factory workers | 48 | 148 | ||||
| Product testing—equipment maintenance | 68 | 68 | ||||
| Product testing labor | 290 | 98 | ||||
| Field repairs | 78 | 48 | ||||
| Rework before shipment | 320 | 208 | ||||
| Product-liability settlement | 440 | 68 | ||||
| Emergency repair and maintenance | 280 | 83 | ||||
Required:
1. Classify the cost items in the table into cost-of-quality (COQ) categories.
2. Calculate the ratio of each COQ category to revenues in each of the 2 years.
3. Calculate the percentage change in each COQ category and total COQ and comment on the results:
a. Percentage change in total COQ as a percentage of sales, from 2019 to 2020;
b. Total COQ in 2020 expressed as a percentage of 2019 sales dollars;
c. Percentage change in total prevention costs, 2019 to 2020;
d. Percentage change in total appraisal costs, 2019 to 2020;
e. Percentage change in total internal failure costs, 2019 to 2020;
f. Percentage change in total external failure costs, 2019 to 2020.
Calculate the percentage change in each COQ category and total COQ and comment on the results: (Round your answers to 2 decimal places.)
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