Case study A large community college just completed the construction of a new classroom and science lab building. The facility manager received the maintenance materials submitted during closeout and has been using them for maintaining the facility. For example, during the college's installation of audio-visual equipment, some ceiling panels were broken, and the facility manager had them replaced with extra stock provided by the contractor. The college has a robust computerized system for all their facilities that maintains maintenance records, tracks costs associated with facility management, provides a portal for staff and faculty to send maintenance requests, schedules preventive maintenance, and data on each of the facilities such as type, characteristics, and systems. The college's CFO uses the data provided by the facility management office to budget for operation and maintenance costs. After six months of operation, the architect/engineer asked the owner if the firm could perform a post occupancy evaluation (POE). The owner agreed and the facility manager facilitated the evaluation by providing access to all areas of the facility. Both the architect/engineer and the facility manager benefited from the POE results. However, a door operator was discovered to be nonfunctioning, and the facility manager reported the discovery to the contractor, who promptly corrected the work. Answer the questions on the next page based on the Case Study. Question A: What type of maintenance did the facility manager perform when the ceiling panels were replaced using maintenance materials submitted at project closeout? A. Emergency maintenance B. Preventive maintenance C. General maintenance D. Deferred maintenance Question B: Which of the following best describes the facility manager's reporting of the nonfunctioning door operator to the contractor? A. It was deferred maintenance to the contractor B. It was covered under an extended warranty by the manufacturer C. It was discovered within the one-year correction period D. The contractor promised to fix anything if the owner called