Case Study 2 : Upon completion of his master's degree, Khalifa asked his boss for a raise. The boss clarified that a raise is not a possibility under his current position and that he would have to assume a higher position with more responsibilities to be eligible. Excited by the offer, Khalifa consented without further inquiry. He has already contemplated how he would spend the extra cash he would receive. Alas, nothing lasts forever. The demands of the new position shocked Khalifa. He was appointed as a director of the Auditing Section. Although he had some knowledge of accounting, he felt he was not competent enough to be responsible for a section. His confusion was evident in the first meeting held with the staff. He kept stuttering and couldn't put together one meaningful sentence. He never had to address a crowd in his previous position. He employed local Omani proverbs, although translated to English, to clarify his points; this disoriented the staff more who come from a diverse background. Neither his words nor his actions could help the staff to get the gist of his message given that he seldom exchanged eye contact and had his hands in his pockets while speaking. The staff were more perplexed when they left the meeting room than they were when they first entered. 3. How can Khalifa utilize emotional intelligence to improve his performance in his new position as a director? Explain.
Case Study 2 :
Upon completion of his master's degree, Khalifa asked his boss for a raise. The boss clarified that a raise is not a possibility under his current position and that he would have to assume a higher position with more responsibilities to be eligible. Excited by the offer, Khalifa consented without further inquiry. He has already contemplated how he would spend the extra cash he would receive. Alas, nothing lasts forever. The demands of the new position shocked Khalifa. He was appointed as a director of the Auditing Section. Although he had some knowledge of accounting, he felt he was not competent enough to be responsible for a section. His confusion was evident in the first meeting held with the staff. He kept stuttering and couldn't put together one meaningful sentence. He never had to address a crowd in his previous position. He employed local Omani proverbs, although translated to English, to clarify his points; this disoriented the staff more who come from a diverse background. Neither his words nor his actions could help the staff to get the gist of his message given that he seldom exchanged eye contact and had his hands in his pockets while speaking. The staff were more perplexed when they left the meeting room than they were when they first entered.
3. How can Khalifa utilize emotional intelligence to improve his performance in his new position as a director? Explain.
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