c) In a call center with call queueing the number of operators is 60, and the applied traffic intensity is 58E, and the mean service time for customer is 6 mins. i) Use the Heavy Traffic formulas to estimate the probability that any customer has to wait. ii) How can we act to reduce the probability that any customer has to wait? What are the advantages and disadvantages of taking this action?
c) In a call center with call queueing the number of operators is 60, and the applied traffic intensity is 58E, and the mean service time for customer is 6 mins. i) Use the Heavy Traffic formulas to estimate the probability that any customer has to wait. ii) How can we act to reduce the probability that any customer has to wait? What are the advantages and disadvantages of taking this action?
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Transcribed Image Text:c) In a call center with call queueing the number of operators is 60, and the applied traffic
intensity is 58E, and the mean service time for customer is 6 mins.
i) Use the Heavy Traffic formulas to estimate the probability that any customer has to wait.
ii) How can we act to reduce the probability that any customer has to wait? What are the
advantages and disadvantages of taking this action?
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