(c) If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.) H = La Wa = h Will the service goal be met? (Round your answer to one decimal place.) Wa (in minutes) = min, which is --Select--than the desired wait time, so the goal --Select--- met.
(c) If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.) H = La Wa = h Will the service goal be met? (Round your answer to one decimal place.) Wa (in minutes) = min, which is --Select--than the desired wait time, so the goal --Select--- met.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
just part C please.
Transcribed Image Text:(c)
If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? (Round your answers to four decimal
places. Report time in hours.)
м =
La
Wa
=
h
Will the service goal be met? (Round your answer to one decimal place.)
W₁ (in minutes) =
q
min, which is ---Select--- than the desired wait time, so the goal |---Select--- ✓ met.
Transcribed Image Text:Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One
design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.
(a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four
decimal places. Report time in hours.)
λ
Wa
{ é
L =
P
q
=
||
W =
W
=
h
h
(b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to
one decimal place.)
W (in minutes) =
What action do you recommend? (Select all that apply.)
Increase the hours of operation.
Increase the mean service rate.
Hire another consultant.
Decrease the mean service rate.
There is no need to change the current operating parameters.
min, which is greater ✓than the desired wait time, so the goal is
✓met.
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