BPMN diagram
Given the following narrative description, what mistakes have been made in the BPMN diagram for the activities described? Consider the primary process, all external entities, and all flows to and from primary process from the external entities. What are missing, superfluous, or incorrect elements? State your reasoning for each list element.
The review process for Small Business Administration (SBA) loans determines whether applicants—small businesses, by definition under $1M in annual revenues—are eligible to receive low-cost loans. Small business owners apply for loans by filling out a form and submitting it to the SBA loan division. The SBA checks (contacts by email or phone) all banking references listed in the application. The SBA also contacts all the personal references the business owner has supplied. Finally, the SBA contacts the Better Business Bureau to see if there have been any complaints against the applicant organization. When all the information has been considered, the SBA notifies the applicant of the approval or disapproval of the loan.
The six entities: Applicants, Banks, Social Security Administration, SBA Loan Division, IRS, and Personal References
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