Below is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two most common categories. Checker 59 General 58 Service level 55 Policy/Procedures 40 Price Marking 45 Product Quality 87 Product Request 105 Checkout Queue 33 Stockout Condition 170 Other 71

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Statistical Process Control

The use of statistical methods to observe and manage a process to make sure that it operates at its full potential and thus produce a confirming product is called Statistical Process Control.