Based on her review of the stores, Jennifer concluded that one of thefirst matters she had to attend to involved developing job descriptionsfor her store managers.As Jennifer tells it, her lessons regarding job descriptions in herbasic management and HR management courses were insufficientto convince her of the pivotal role job descriptions actually play inthe smooth functioning of an enterprise. Manytimes during her firstfew weeks on the job, Jennifer found herself asking one of her storemanagers why he was violating what she knew to be recommendedcompany policies and procedures. Repeatedly, the answers were either“Because I didn’t know it was my job” or “Because I didn’t know thatwas the way we were supposed to do it.” Jennifer knew that a jobdescription, along with a set of standards and procedures that specifiedwhat was to be done and how to do it would go a long way towardalleviating this problem.In general, the store manager is responsible for directing all storeactivities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store manager’s duties and responsibilities include quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazardous waste removal, human resource administration, and pest control. The questions that Jennifer had to address follow. Questions What should be the format and final form of the store manager’s job description? Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate? How should Jennifer go about collecting the information required for the standards, procedures, and job description? What, in your opinion, should the store manager’s job description look like and contain
Based on her review of the stores, Jennifer concluded that one of thefirst matters she had to attend to involved developing job descriptionsfor her store managers.As Jennifer tells it, her lessons regarding job descriptions in herbasic management and HR management courses were insufficientto convince her of the pivotal role job descriptions actually play inthe smooth functioning of an enterprise. Manytimes during her firstfew weeks on the job, Jennifer found herself asking one of her storemanagers why he was violating what she knew to be recommendedcompany policies and procedures. Repeatedly, the answers were either“Because I didn’t know it was my job” or “Because I didn’t know thatwas the way we were supposed to do it.” Jennifer knew that a jobdescription, along with a set of standards and procedures that specifiedwhat was to be done and how to do it would go a long way towardalleviating this problem.In general, the store manager is responsible for directing all storeactivities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store manager’s duties and responsibilities include quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazardous waste removal, human resource administration, and pest control.
The questions that Jennifer had to address follow.
Questions
- What should be the format and final form of the store manager’s job description?
- Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?
- How should Jennifer go about collecting the information required for the standards, procedures, and job description?
- What, in your opinion, should the store manager’s job description look like and contain?
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