Answered: At the end of June 2021, the new…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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Question

At the end of June 2021, the new Customer Relation Advisor (CRA) joined the company and one of her portofolio is managing the complaints. The job of this CR advisor is to reduce the external complaint and promote the uptake of internal complaints line / email to the costumer.

Please refer to the line graph attached and explain the relationship between the increasing number of internal complaint versus the significant reduction with the external complaint?

Graph 1
14
12
10
Internal via Aged Care Advocate Line
4
Plot Area
Internal via Aged Care Advocate Email
External via ACQSC
Aug Dec Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
2019
2020
2021
Internal via Aged Care Advocate Line
2
Internal via Aged Care Advocate Email
3
9 8
External via ACQSC
2
3
2
1
3
2
4
1
1
1
3
2
3
3
11
8.
1

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