Asssume customers can always enter the waiting line
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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A mail order firm has one customer service representative. On average, one potential customer call CSD every four minute. The customer service representative requires on average 2 minutes to serve a customer. Both arrival and service time have a coefficient of 1. (a) if the firm has to pay 5 cents for every minute of waiting for each customer, how much money the firm has to spend in a 8 hour period? Asssume customers can always enter the waiting line
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