You were assigned to a special project, your role is to ensure an ill organization (Company X) to be rescued. The manufacturing was poorly managed by the previous Production Manager and has led to many problems. The company is dealing with frozen food manufacturing (Frozen Roti Canai). The demand for frozen roti canai is over whelming especially from Japan. The company’s close competitor could able to produce around 10, 000 frozen roti canai per day whereas Company X could only churn out 800 pieces per day. This leads to serious productivity issue. Besides that, the quality of frozen roti canai of the competitor is so much better than Company X. Customer’s complain on the product, packaging and on-time delivery has been piling up. Employees motivation level was also observed to be low. You are given 6 months to fix all the issues mentioned above.
Based on the above scenario, critically discuss the OM issue, and recommend a solution.
- As a consultant, what will be your first step?
- Moving forward, what kind of strategic action plans you would put in place?
