Analyze the reactions according to the situation proposed in: Very Effective, Effective, Reasonably effective, Little Effective, Ineffective or Counterproductive:   You have been assigned a task in a project in which there are two managers. You have assembled your report and sent it to the manager responsible for the review. He sent the report directly to the customer. The other is a manager who was not happy that he was not consulted. He criticized his report and pointed out that some parts shouldn't be there and others should be (you didn't know that). He didn't say anything about the other manager.   You: - Apologize to the manager and say that this will not be repeated  A- Very Effective  B- Effective  C- Reasonably effective  D- Little Effective  E- Ineffective  F- Counterproductive   -Explains that you didn't do anything wrong and that he should actually ask for the other manager's satisfaction, because you hadn't asked to send it, just to review it  A- Very Effective  B- Effective  C- Reasonably effective  D- Little Effective  E- Ineffective  F- Counterproductive   -Explains that you understand how he feels, but that the other manager reviewed it and wanted to send it to the client that way, being his decision.  A- Very Effective  B- Effective  C- Reasonably effective  D- Little Effective  E- Ineffective  F- Counterproductive   -Apologizes for not having communicated better, but explains that the responsibilities were crossed and that they needed to be better spelled out.  A- Very Effective  B- Effective  C- Reasonably effective  D- Little Effective  E- Ineffective  F- Counterproductive

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Analyze the reactions according to the situation proposed in: Very Effective, Effective, Reasonably effective, Little Effective, Ineffective or Counterproductive:

 

You have been assigned a task in a project in which there are two managers. You have assembled your report and sent it to the manager responsible for the review. He sent the report directly to the customer. The other is a manager who was not happy that he was not consulted. He criticized his report and pointed out that some parts shouldn't be there and others should be (you didn't know that). He didn't say anything about the other manager.

 

You: - Apologize to the manager and say that this will not be repeated

 A- Very Effective

 B- Effective

 C- Reasonably effective

 D- Little Effective

 E- Ineffective

 F- Counterproductive

 

-Explains that you didn't do anything wrong and that he should actually ask for the other manager's satisfaction, because you hadn't asked to send it, just to review it

 A- Very Effective

 B- Effective

 C- Reasonably effective

 D- Little Effective

 E- Ineffective

 F- Counterproductive

 

-Explains that you understand how he feels, but that the other manager reviewed it and wanted to send it to the client that way, being his decision.

 A- Very Effective

 B- Effective

 C- Reasonably effective

 D- Little Effective

 E- Ineffective

 F- Counterproductive

 

-Apologizes for not having communicated better, but explains that the responsibilities were crossed and that they needed to be better spelled out.

 A- Very Effective

 B- Effective

 C- Reasonably effective

 D- Little Effective

 E- Ineffective

 F- Counterproductive

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