An example of a chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is: a. skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment. b. a high return on investment causes customer loyalty that results in skilled production workers that improve process quality. c customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality. d. improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.
An example of a chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is: a. skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment. b. a high return on investment causes customer loyalty that results in skilled production workers that improve process quality. c customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality. d. improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.
Microeconomics: Private and Public Choice (MindTap Course List)
16th Edition
ISBN:9781305506893
Author:James D. Gwartney, Richard L. Stroup, Russell S. Sobel, David A. Macpherson
Publisher:James D. Gwartney, Richard L. Stroup, Russell S. Sobel, David A. Macpherson
Chapter10: Price-searcher Markets With Low Entry Barriers
Section: Chapter Questions
Problem 10CQ
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