An example of a chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is: a. skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment. b. a high return on investment causes customer loyalty that results in skilled production workers that improve process quality. c customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality. d. improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.

An example of a chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is: a. skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment. b. a high return on investment causes customer loyalty that results in skilled production workers that improve process quality. c customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality. d. improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.

ENGR.ECONOMIC ANALYSIS

14th Edition

ISBN:9780190931919

Author:NEWNAN

Publisher:NEWNAN

Chapter1: Making Economics Decisions

Section: Chapter Questions

Problem 1QTC

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