Alana orders a pink shirt from BuyClothes.com but receives an orange shirt instead. The store advertises a free exchange policy for goods. Therefore, Alana should write a __________ to get the correct shirt that she ordered. Group of answer choices routine claim persuasive request negative news message goodwill message

Economics Today and Tomorrow, Student Edition
1st Edition
ISBN:9780078747663
Author:McGraw-Hill
Publisher:McGraw-Hill
Chapter3: Your Role As A Consumer
Section3.3: Consumerism
Problem 5R
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Alana orders a pink shirt from BuyClothes.com but receives an orange shirt instead. The store advertises a free exchange policy for goods. Therefore, Alana should write a __________ to get the correct shirt that she ordered.
Group of answer choices
routine claim
persuasive request
negative news message
goodwill message
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