Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ?=?=Lq=L=Wq= hW= hPw= (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is than the desired wait time, so the goal met. What action do you recommend? (Select all that apply.) Decrease the mean service rate.Increase the mean service rate.Increase the hours of operation.There is no need to change the current operating parameters.Hire another consultant. (c) If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.) ?=Lq=Wq= h Will the service goal be met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is than the desired wait time, so the goal met.

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

See similar textbooks

Related questions

Question

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer.

(a)

Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.)

?=?=L_q=L=W_q= hW= hP_w=

(b)

Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.)

W_q (in minutes) = min, which is than the desired wait time, so the goal met.

What action do you recommend? (Select all that apply.)

Decrease the mean service rate.Increase the mean service rate.Increase the hours of operation.There is no need to change the current operating parameters.Hire another consultant.

(c)

If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.)

?=L_q=W_q= h

Will the service goal be met? (Round your answer to one decimal place.)

W_q (in minutes) = min, which is than the desired wait time, so the goal met.

Expert Solution