account receivable departments is not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as he had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialised. Mr Smith claims that the systems analysts spent three days interviewing him and other workers in his department. During that time, he and the other workers thought they had clearly conveyed their needs. At this stage, Mr Smith feels as if their needs were ignored, and their time was wasted. Required: Identify the issues in the system design process.
Mr Smith is working as the director of credit collection department at SISHGC Building Supplies Limited. The credit collection department recently shifted from the legacy system to a new system that was installed four months ago. Mr Smith is not happy with this newly installed system. His complaint is that the data flow from the billing and account receivable departments is not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as he had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialised. Mr Smith claims that the systems analysts spent three days interviewing him and other workers in his department. During that time, he and the other workers thought they had clearly conveyed their needs. At this stage, Mr Smith feels as if their needs were ignored, and their time was wasted.
Required:
Identify the issues in the system design process. How can these issues be avoided in the future?
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