A small commuter airline keeps records of complaints received from its customers. Complaints for last month are listed in the following table. What percent of the complaints are due to the categories Tickets cost too much or Plane often late? Round your answer to two decimal places, if necessary. Answer Customer Complaints Type of Complaint Tickets cost too much Stewardess did not provide blankets Schedules not convenient Plane often late Seats too stiff Airplane too hot Airplane too cold Poor reservation system Plane interior looks shabby Frequency 26 4 29 33 6 21 14 10 8 % Tables Keyp Keyboard Shor

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### Analysis of Customer Complaints for a Commuter Airline

A small commuter airline keeps records of complaints received from its customers. Complaints for last month are listed in the following table. What percent of the complaints are due to the categories *Tickets cost too much* or *Plane often late*? Round your answer to two decimal places, if necessary.

#### Customer Complaints

| Type of Complaint                   | Frequency |
|-------------------------------------|-----------|
| Tickets cost too much               | 26        |
| Stewardess did not provide blankets | 4         |
| Schedules not convenient            | 29        |
| Plane often late                    | 33        |
| Seats too stiff                     | 6         |
| Airplane too hot                    | 21        |
| Airplane too cold                   | 14        |
| Poor reservation system             | 10        |
| Plane interior looks shabby         | 8         |

#### Explanation

To find the percentage of complaints that fall under the categories *Tickets cost too much* and *Plane often late*, calculate the proportion of these specific complaints compared to the total number of complaints.

1. **Total Complaints**: Add up all the frequencies listed.
2. **Relevant Complaints**: Add the frequencies for *Tickets cost too much* and *Plane often late*.
3. **Calculation**: Use the formula:

   \[ \text{Percentage} = \left( \frac{\text{Relevant Complaints}}{\text{Total Complaints}} \right) \times 100 \]

Provide your answer rounded to two decimal places.
Transcribed Image Text:### Analysis of Customer Complaints for a Commuter Airline A small commuter airline keeps records of complaints received from its customers. Complaints for last month are listed in the following table. What percent of the complaints are due to the categories *Tickets cost too much* or *Plane often late*? Round your answer to two decimal places, if necessary. #### Customer Complaints | Type of Complaint | Frequency | |-------------------------------------|-----------| | Tickets cost too much | 26 | | Stewardess did not provide blankets | 4 | | Schedules not convenient | 29 | | Plane often late | 33 | | Seats too stiff | 6 | | Airplane too hot | 21 | | Airplane too cold | 14 | | Poor reservation system | 10 | | Plane interior looks shabby | 8 | #### Explanation To find the percentage of complaints that fall under the categories *Tickets cost too much* and *Plane often late*, calculate the proportion of these specific complaints compared to the total number of complaints. 1. **Total Complaints**: Add up all the frequencies listed. 2. **Relevant Complaints**: Add the frequencies for *Tickets cost too much* and *Plane often late*. 3. **Calculation**: Use the formula: \[ \text{Percentage} = \left( \frac{\text{Relevant Complaints}}{\text{Total Complaints}} \right) \times 100 \] Provide your answer rounded to two decimal places.
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