A road transport company has one reservation clerk on duty at a time. He handles information of bus schedules and makes reservations. Customers arrive at a rate of 8 per hour and the clerk can, on average service 12 customers per hour. Find (a) Average no. of customers waiting for the service of the clerk.

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A road transport company has one reservation clerk on duty at a time. He handles information of bus schedules and makes reservations. Customers arrive at a rate of 8 per hour and the clerk can, on average service 12 customers per hour. Find
(a) Average no. of customers waiting for the service of the clerk.
(b) Average time a customer has to wait before being served.
(c) The management is contemplating to install a computer for handling information and reservation. This is expected to reduce service time from 5 to 3minutes. The additional cost of the system works out to Rs 50 per day. If the cost of goodwill of having to wait is 12 paise per minute spent waiting, before being served, Should the company install the computer? Assume 8hours working day.

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