A problem with a phone line that prevents a customer from receiving or making calls is upsetting to both the customer and the telecommunications company. The file “Phone” contains samples of 20 problems reported to two different offices of a telecommunications company and the time toclear these problems (in minutes) from the customers’ lines: Central Office I Time to Clear Problems (minutes) 1.48 1.75 0.78 2.85 0.52 1.60 4.15 3.97 1.48 3.10 1.02 0.53 0.93 1.60 0.80 1.05 6.32 3.93 5.45 0.97 Central Office II Time to Clear Problems (minutes) 7.55 3.75 0.10 1.10 0.60 0.52 3.30 2.10 0.58 4.02 3.75 0.65 1.92 0.60 1.53 4.23 0.08 1.48 1.65 0.72
Table 10-2
A problem with a phone line that prevents a customer from receiving or making calls is upsetting to both the customer and the telecommunications company. The file “Phone” contains samples of 20 problems reported to two different offices of a telecommunications company and the time toclear these problems (in minutes) from the customers’ lines:
Central Office I Time to Clear Problems (minutes)
1.48 1.75 0.78 2.85 0.52 1.60 4.15 3.97 1.48 3.10
1.02 0.53 0.93 1.60 0.80 1.05 6.32 3.93 5.45 0.97
Central Office II Time to Clear Problems (minutes)
7.55 3.75 0.10 1.10 0.60 0.52 3.30 2.10 0.58 4.02
3.75 0.65 1.92 0.60 1.53 4.23 0.08 1.48 1.65 0.72
Assuming that the population variances from both offices are not equal, is there evidence of a difference in the mean waiting time between two offices? (Use a = 0.01)
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