A large automotive repair shop has instituted a system for mechanics to check out the needed supplies from the Parts Department. Observation of the system has shown that the rate of arrivals of mechanics (who are internal customers in this setting) to check out supplies follows a Poisson distribution with an average rate of 10 per hour. It takes an average of 5 minutes to get the supplies to the mechanic and these times follow an exponential distribution. Assume that there is currently only one person working at the service window in the parts department. The hourly salary of the service attendant (resource unit) is 30$ and the hourly salary of the mechanic is $40. What is the total system time cost?

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A large automotive repair shop has instituted a system for mechanics to check out the needed supplies from the
Parts Department. Observation of the system has shown that the rate of arrivals of mechanics (who are internal
customers in this setting) to check out supplies follows a Poisson distribution with an average rate of 10 per
hour. It takes an average of 5 minutes to get the supplies to the mechanic and these times follow an exponential
distribution.
Assume that there is currently only one person working at the service window in the parts department. The
hourly salary of the service attendant (resource unit) is 30$ and the hourly salary of the mechanic is $40.
What is the total system time cost?
30$
200$
O 20$
240$
50$
Transcribed Image Text:A large automotive repair shop has instituted a system for mechanics to check out the needed supplies from the Parts Department. Observation of the system has shown that the rate of arrivals of mechanics (who are internal customers in this setting) to check out supplies follows a Poisson distribution with an average rate of 10 per hour. It takes an average of 5 minutes to get the supplies to the mechanic and these times follow an exponential distribution. Assume that there is currently only one person working at the service window in the parts department. The hourly salary of the service attendant (resource unit) is 30$ and the hourly salary of the mechanic is $40. What is the total system time cost? 30$ 200$ O 20$ 240$ 50$
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