A hair salon did a survey of 354 customers regarding satisfaction with service and type of customer. A walk-in customer is one who has seen no ads and not been referred. The other customers either saw a TV ad or were referred to the salon (but not both). The results follow.
A hair salon did a survey of 354 customers regarding satisfaction with service and type of customer. A walk-in customer is one who has seen no ads and not been referred. The other customers either saw a TV ad or were referred to the salon (but not both). The results follow.
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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- A hair salon did a survey of 354 customers regarding satisfaction with service and type of customer. A walk-in customer is one who has seen no ads and not been referred. The other customers either saw a TV ad or were referred to the salon (but not both). The results follow.
|
Walk-In |
TV Ad |
Referred |
Total |
Not Satisfied |
19 |
11 |
5 |
35 |
Neutral |
18 |
22 |
40 |
80 |
Satisfied |
32 |
41 |
59 |
132 |
Very Satisfied |
28 |
31 |
48 |
107 |
Total |
97 |
105 |
152 |
354 |
Assume the sample represents the entire population of customers. Find the
- not satisfied
- not satisfied and a walk-in
- very satisfied, given referred
- neutral or referred
- saw add and was referred
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