A customer support call center receives an average of 20 calls per hour, and it employs number of agents to answer the calls. If an agent takes on average 30 minutes to answer a call, what is the minimum number of agents need to ensure that average customer waiting time is less than 1 minutes? (You can assume CVa = CVp = 1). 17 15 13 11
A customer support call center receives an average of 20 calls per hour, and it employs number of agents to answer the calls. If an agent takes on average 30 minutes to answer a call, what is the minimum number of agents need to ensure that average customer waiting time is less than 1 minutes? (You can assume CVa = CVp = 1). 17 15 13 11
Managerial Accounting
15th Edition
ISBN:9781337912020
Author:Carl Warren, Ph.d. Cma William B. Tayler
Publisher:Carl Warren, Ph.d. Cma William B. Tayler
Chapter13: Lean Manufacturing And Activity Analysis
Section: Chapter Questions
Problem 5E: Reduce setup time Vernon Inc. has analyzed the setup time on its computer-controlled lathe. The...
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