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A customer service team has a design capacity of 200 calls per day with an effective capacity of 180 calls. What is the team's utilization if they handle 150 calls per day?

Cornerstones of Cost Management (Cornerstones Series)

4th Edition

ISBN:9781305970663

Author:Don R. Hansen, Maryanne M. Mowen

Publisher:Don R. Hansen, Maryanne M. Mowen

Chapter3: Cost Behavior

Section: Chapter Questions

Problem 38P: Friendly Bank is attempting to determine the cost behavior of its small business lending operations....

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A customer service team has a design capacity of 200
calls per day with an effective capacity of 180 calls. What
is the team's utilization if they handle 150 calls per day?

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