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A customer calls and you immediately realize they need to be transferred to another team. The customer continues talking and is taking a long time to finish their story. What should you do? Interrupt the customer to explain you need to transfer them so they don't waste time telling their story. Let the customer finish talking and then explain that you need to transfer them to another department. Transfer the customer to the other department immediately, so the customer can share their story with them. Ask detailed follow-up questions to learn more about the customer's story before transferring them.

A customer calls and you immediately realize they need to be transferred to another team. The customer continues talking and is taking a long time to finish their story. What should you do? Interrupt the customer to explain you need to transfer them so they don't waste time telling their story. Let the customer finish talking and then explain that you need to transfer them to another department. Transfer the customer to the other department immediately, so the customer can share their story with them. Ask detailed follow-up questions to learn more about the customer's story before transferring them.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A customer calls and you immediately realize they need to be transferred to another team. The customer continues talking and is taking a long time to finish their story. What should you do? Interrupt the customer to explain you need to transfer them so they don't waste time telling their story. Let the customer finish talking and then explain that you need to transfer them to another department. Transfer the customer to the other department immediately, so the customer can share their story with them. Ask detailed follow-up questions to learn more about the customer's story before transferring them.
Transcribed Image Text:A customer calls and you immediately realize they need to be transferred to another team. The customer continues talking and is taking a long time to finish their story. What should you do? Interrupt the customer to explain you need to transfer them so they don't waste time telling their story. Let the customer finish talking and then explain that you need to transfer them to another department. Transfer the customer to the other department immediately, so the customer can share their story with them. Ask detailed follow-up questions to learn more about the customer's story before transferring them.
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