A company that develops an automated customer service model is interested in knowing whether two versions, Version A and Version B, will get different ratings from customers. Participants in a focus group are taken through samples from both versions, then take a survey to rate each version. A summary of the data obtained from the study is given below. Assume ratings from the different surveys generally have the same standard deviation. Mean Observations Pearson Correlation Hypothesized Mean Difference df t Stat P(T<=t) one-tail t Critical one-tail P(T<=t) two-tail t Critical two-tail Confidence Level n = Ex: 9 Version A Version B 39.333 34.4 15 15 -0.011 0 14 -2.086 0.028 -2.624 0.056 -2.977 99% Degrees of freedom: df = Ex: 1.234 Point estimate for Version A: XA Point estimate for Version B: B = = -3 -2 -1 t = Ex: 1.234 0 1 t= p = Ex: 1.234 2 3

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A company that develops an automated customer service model is interested in knowing whether two versions,
Version A and Version B, will get different ratings from customers. Participants in a focus group are taken through
samples from both versions, then take a survey to rate each version. A summary of the data obtained from the
study is given below. Assume ratings from the different surveys generally have the same standard deviation.
Mean
Observations
Pearson Correlation
Hypothesized Mean Difference
df
t Stat
P(T<=t) one-tail
t Critical one-tail
P(T<=t) two-tail
t Critical two-tail
Confidence Level
η=
Version A Version B
39.333
34.4
15
-0.011
Ex: 9
0
14
-2.086
0.028
-2.624
0.056
-2.977
99%
15
Degrees of freedom: df =
=
Point estimate for Version A: XA = Ex: 1.234
Point estimate for Version B: x B =
t
-3
=
-2
-1
Ex: 1.234
7
0
1
t =
||
Р
2
-
Ex: 1.234
3
2
C
2
Transcribed Image Text:A company that develops an automated customer service model is interested in knowing whether two versions, Version A and Version B, will get different ratings from customers. Participants in a focus group are taken through samples from both versions, then take a survey to rate each version. A summary of the data obtained from the study is given below. Assume ratings from the different surveys generally have the same standard deviation. Mean Observations Pearson Correlation Hypothesized Mean Difference df t Stat P(T<=t) one-tail t Critical one-tail P(T<=t) two-tail t Critical two-tail Confidence Level η= Version A Version B 39.333 34.4 15 -0.011 Ex: 9 0 14 -2.086 0.028 -2.624 0.056 -2.977 99% 15 Degrees of freedom: df = = Point estimate for Version A: XA = Ex: 1.234 Point estimate for Version B: x B = t -3 = -2 -1 Ex: 1.234 7 0 1 t = || Р 2 - Ex: 1.234 3 2 C 2
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