A company is considering opening a fast-food service operation (drive through). Prior research shows that customer arrivals would follow a Poisson process, with an arrival rate of 24 cars per hour, and that service times would follow a negative exponential probability distribution. Arriving customers would place orders at an intercom station at the back of the parking lot and then drive to the service area to pay for and receive their orders. The following service alternatives are being considered: Q1. A single-server operation in one service window in which one employee fills the order and takes the money from the customer. The average service time for this alternative is 2 minutes. - What is the average number of cars waiting for service in the line? Ans= 3.2 Cars - What is the average number of cars in the system? Ans = 4 cars - What is the average time a car waits for service in the line? Ans = 0.13 hours = 7.8 mins - What is the average time in the system? Ans = 0.17 hours = 10.2 mins - What is the utilization factor of the system? Ans = 0.8 = 80%
A company is considering opening a fast-food service operation (drive through). Prior research shows that customer arrivals would follow a Poisson process, with an arrival rate of 24 cars per hour, and that service times would follow a negative exponential probability distribution. Arriving customers would place orders at an intercom station at the back of the parking lot and then drive to the service area to pay for and receive their orders. The following service alternatives are being considered:
Q1. A single-server operation in one service window in which one employee fills the order and takes the money from the customer. The average service time for this alternative is 2 minutes.
- What is the average number of cars waiting for service in the line? Ans= 3.2 Cars
- What is the average number of cars in the system? Ans = 4 cars
- What is the average time a car waits for service in the line? Ans = 0.13 hours = 7.8 mins
- What is the average time in the system? Ans = 0.17 hours = 10.2 mins
- What is the utilization factor of the system? Ans = 0.8 = 80%
Q2. A single-server operation in one service window in which one employee fills the order while a second employee takes the money from the customer. The average service time for this alternative is 1.25 minutes.
- What is the average number of cars waiting for service in the line? Ans= 0.5 Cars
- What is the average number of cars in the system? Ans = 1 cars
- What is the average time a car waits for service in the line? Ans = 0.02 hours = 1.2 mins
- What is the average time in the system? Ans = 0.04 hours = 2.4 mins
- What is the utilization factor of the system? Ans = 0.5 = 50%
Q3. A two-server operation with two service windows and two employees (one employee per window). The employee stationed at each window fills the order and takes the money from the customer. The average service time for this alternative is 2 minutes for each server. This service operation assumes that the two service windows are located at the opposite sides of the restaurant building with two separate lanes leading to them, i.e., the arriving customers must choose from the very beginning (after placing their order) which lane they will follow (with no chance for backing up or switching to the other lane).
- What is the average number of cars waiting for service in the line? Ans = 0.2667 cars
- What is the average number of cars in the system? Ans = 0.667 cars
- What is the average time a car waits for service in the line? Ans = 1.333 minutes
- What is the average time in the system? Ans = 3.333 minutes
- What is the utilization factor of the system? Ans = 0.4%
Q4. A two-server operation with two service windows and two employees (one employee per window). The employee stationed at each window fills the order and takes the money from the customer. The average service time for this alternative is 2 minutes for each server. This service operation assumes that although the two service windows are located at the opposite sides of the restaurant building, there would be only one common lane leading to the building from the parking lot, i.e., the arriving customers would follow the same, common, lane and only at the very end they would move to the first window available (on the left or on the right side of the building).
- What is the average number of cars waiting for service in the line? Ans = 0.1524 cars
- What is the average number of cars in the system? Ans = 0.9524 Cars
- What is the average time a car waits for service in the line? Ans = 0.381 minutes
- What is the average time in the system? Ans = 2.381 minutes
- What is the utilization factor of the system? Ans = 0.8 or 80%
Question?
Q5. Which option would you recommend and why? Fully justify and interpret your answer.
The following additional cost information is available:
- Customer waiting time in the line is valued at $25 per hour to reflect the fact that waiting time is annoying to customers of the fast-food business.
- The cost of each employee is $12 per hour.
Q6. What is the lowest-cost design for this fast-food business? Based on this analysis, are you going to change/modify your recommendation in Q5 above? Fully justify and interpret your answer.
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