A call center hires 10 call agents and owns 11 head sets for its call agents to use. Each call agent needs a head set. But the head sets are too old that they do not function well with a probability of 5%. Assume that the problem occurrence is inependent across head sets. Hint: Use the following formulae Pr(X = 1) (C) n! = nx (n-1) x (n-2)xx 2x1 (*)p²(1 − p)"-² n! x!(n-x)! = and approximate (0.95)≈ 0.63, (0.95)¹0≈ 0.60 and (0.95)¹1 ≈ 0.57. (a) Let X be the number of head sets functioning well. What are the parameters for the binomial distribution for X? (b) Calculate the expected number of head sets that function well. Do you think that the call center has enough head sets? (c) Calculate the probability that only one head set is not functioning well (d) Calculate the probability that 10 head sets or more are functioning well. (e) Calculate the probability that there are NOT enough functioning head sets. (f) Suppose that a head set is lost. Now only 10 head sets are available. Calculate the probability that there are enough functioning head sets. How much does this probability change due to the loss of a head set?

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
icon
Related questions
Question
A call center hires 10 call agents and owns 11 head sets for its call agents to use. Each call agent needs a head
set. But the head sets are too old that they do not function well with a probability of 5%. Assume that the problem
occurrence is inependent across head sets.
Hint Use the following formulae
Pr(X = x)
=
=
n! =
(2) p² (1 − p)²-²
n!
x!(n - x)!
nx (n-1) x (n-2)xx2x1
and approximate (0.95)≈ 0.63, (0.95)¹0≈ 0.60 and (0.95)¹¹ ≈ 0.57.
(a) Let X be the number of head sets functioning well. What are the parameters for the binomial distribution for
X?
(b) Calculate the expected number of head sets that function well. Do you think that the call center has
enough head sets?
(c) Calculate the probability that only one head set is not functioning well
(d) Calculate the probability that 10 head sets or more are functioning well.
(e) Calculate the probability that there are NOT enough functioning head sets.
(f) Suppose that a head set is lost. Now only 10 head sets are available. Calculate the probability that
there are enough functioning head sets. How much does this probability change due to the loss of a
head set?
Transcribed Image Text:A call center hires 10 call agents and owns 11 head sets for its call agents to use. Each call agent needs a head set. But the head sets are too old that they do not function well with a probability of 5%. Assume that the problem occurrence is inependent across head sets. Hint Use the following formulae Pr(X = x) = = n! = (2) p² (1 − p)²-² n! x!(n - x)! nx (n-1) x (n-2)xx2x1 and approximate (0.95)≈ 0.63, (0.95)¹0≈ 0.60 and (0.95)¹¹ ≈ 0.57. (a) Let X be the number of head sets functioning well. What are the parameters for the binomial distribution for X? (b) Calculate the expected number of head sets that function well. Do you think that the call center has enough head sets? (c) Calculate the probability that only one head set is not functioning well (d) Calculate the probability that 10 head sets or more are functioning well. (e) Calculate the probability that there are NOT enough functioning head sets. (f) Suppose that a head set is lost. Now only 10 head sets are available. Calculate the probability that there are enough functioning head sets. How much does this probability change due to the loss of a head set?
Expert Solution
steps

Step by step

Solved in 8 steps with 20 images

Blurred answer
Similar questions
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman