A bank has taken a random sample of 4 customers for each set of various criteria to determine their level of customer satisfaction on a scale of 0 to 10. The data appear in the table below. Factor 1: Time of day Factor 2: Type of contact Automated Bank Representative Row means Morning 6, 5, 8, 48, 7, 9, 9Row 1 = 5.75 = 8.25 = 7.00Afternoon 3, 5, 6, 59, 10, 6, 8Row 2 = 4.75 = 8.25 = 6.50Evening 5, 5, 7, 59, 10, 10, 9Row 3 = 5.50 = 9.50 =7.50Column means Column 1 = 5.33Column 2 = 8.67 Total =7.00 For the two measurement problem, use an a = 0.05 level of significance. Conduct appropriate hypothesis tests and conclude whether to reject or not reject the claim that:there is no difference in population mean satisfaction depending on time of contact,there is no difference in population mean satisfaction depending on type of customer contact andthere is no interaction between type of contact and time of contact.

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Description: A bank has taken a random sample of 4 customers for each set of various criteria to determine their level of customer satisfaction on a scale of 0 to 10. The data appear in the table below. Factor 1: Time of day Factor 2: Type of contact

It is given that the customer satisfaction level on type of contact and time of the contact.

Answered: A bank has taken a random sample of 4…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

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A bank has taken a random sample of 4 customers for each set of various criteria to determine their level of customer satisfaction on a scale of 0 to 10. The data appear in the table below.

Factor 1: Time of day	Factor 2: Type of contact
Automated	Bank Representative	Row means
Morning	6, 5, 8, 4	8, 7, 9, 9	Row 1
	= 5.75	= 8.25	= 7.00
Afternoon	3, 5, 6, 5	9, 10, 6, 8	Row 2
	= 4.75	= 8.25	= 6.50
Evening	5, 5, 7, 5	9, 10, 10, 9	Row 3
	= 5.50	= 9.50	=7.50
Column means	Column 1 = 5.33	Column 2 = 8.67	Total =7.00

For the two measurement problem, use an a = 0.05 level of significance. Conduct appropriate hypothesis tests and conclude whether to reject or not reject the claim that:

there is no difference in population mean satisfaction depending on time of contact,
there is no difference in population mean satisfaction depending on type of customer contact and
there is no interaction between type of contact and time of contact.

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