8. Adventureland theme park recently received a large number of complaintsfrom customers who had endured delays while waiting to ride on the park'slarge roller coaster called Monster Train. As newly appointed operationsmanager, you are considering the problem of delayed rides on MonsterTrain. By observing 100 rides over a 10-week period, you find that a varietyof factors are contributing to the delay problem. You summarize the resultsof your study in the diagram below. (Noteshaper: Scenario #17)MONSTER TRAINWEATHEROPERATIONBroken gearingBad WeathermechanismDelayedavailability ofsafety inspectorrequiringfrequent repairRIDEDELAYMechanicalStaff arrive->failure oflate for work<- Insufficient staff toload passengersturnstilePERSONNELWAITING AREAYou also create this table to tally the frequency with which you observedvarious causes of delay:Problem AreasNumber ofOccurrencesDelayed availability of safety inspectorMechanical failure of turnstile30Broken gearing mechanisms requiring frequent50repairStaff arrive late for workBad weatherInsufficient staff to load passengers4a. Pareto analysis would suggest that Adventureland theme park focuson which Monster Train problem areas?b. The first diagram is often called what?c. Consider the following potential improvements that Adventurelandtheme parks is considering to address the Monster Train delays:i. Improvement 1: Hire additional staff, both to load passengersand to serve as safety inspectors.ii. Improvement 2: Replace the faulty gearing mechanismelected to performre MechanicalStaff arrivefailure oflate for workturnstileInsufficient staff toload passengersPERSONNELWAITING AREAYou also create this table to tally the frequency with which you observedvarious causes of delay:Problem AreasNumber ofOccurrencesDelayed availability of safety inspectorMechanical failure of turnstile30Broken gearing mechanisms requiring frequentrepairStaff arrive late for work505Bad weatherInsufficient staff to load passengers4a. Pareto analysis would suggest that AdventureLand theme park focuson which Monster Train problem areas?b. The first diagram is often called what?c. Consider the following potential improvements that Adventurelandtheme parks is considering to address the Monster Train delays:i. Improvement 1: Hire additional staff, both to load passengersand to serve as safety inspectors.ii. Improvement 2: Replace the faulty gearing mechanismrequiring frequent repair. The company selected to performthe Monster Train gearing replacement work has also agreedto fix the failing turnstile in the waiting area for free.iii. Improvement 3: Fire the staff arriving late for work and hirereplacementsiv. Improvement 4: Invest in research and development to inventa weather control device to prevent bad weather.Since each of these potential improvements involves money,Adventureland theme park can only undertake one improvement ata time and can only afford to complete two of the improvementslisted above. Which improvement do you recommend first, andwhich should follow second, to reduce the frequency of customercomplaints as quickly as possible?

Pareto analysis is a very simple decision making method or technique for assessing the problems and…

8. Adventureland theme park recently received a large number of complaints from customers who had endured delays while waiting to ride on the park's large roller coaster called Monster Train. As newly appointed operations manager, you are considering the problem of delayed rides on Monster Train. By observing 100 rides over a 10-week period, you find that a variety of factors are contributing to the delay problem. You summarize the results of your study in the diagram below. (Noteshaper: Scenario #17) MONSTER TRAIN WEATHER OPERATION Broken gearing Bad Weather mechanism Delayed availability of safety inspector requiring frequent repair RIDE DELAY Mechanical Staff arrive failure of late for work Insufficient staff to load passengers turnstile PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector 6 Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent repair Staff arrive late for work 50 Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that Adventureland theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P