8 The purpose of the balanced scorecard is BEST described as helping an organization Select one: a. develop customer relations. b. translate an organization's mission and strategy into a set of performance measures that help to implement the strategy. c. introduce innovative products and services desired by target customers. d. mobilize employee skills for continuous improvements in processing capabilities, quality, and response times.

8 The purpose of the balanced scorecard is BEST described as helping an organization Select one: a. develop customer relations. b. translate an organization's mission and strategy into a set of performance measures that help to implement the strategy. c. introduce innovative products and services desired by target customers. d. mobilize employee skills for continuous improvements in processing capabilities, quality, and response times.

Principles of Accounting Volume 2

19th Edition

ISBN:9781947172609

Author:OpenStax

Publisher:OpenStax

Chapter12: Balanced Scorecard And Other Performance Measures

Section: Chapter Questions

Problem 3MC: Goal congruence in well-designed performance measurement systems best explains a congruence between...

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