6/30/2016 (in thousands)     % of % of total   Actual revenues quality costs Prevention costs           Machine maintenance $430         Supplier training 21         Design reviews 110         Total prevention costs 561 7   % 27   % Appraisal costs           Incoming inspections 111         Final testing 327         Total appraisal costs 438 5   % 21   % Internal failure costs           Rework 236         Scrap 132         Total internal failure costs 368 4   % 17   % External failure costs           Warranty repairs 168         Customer returns 570         Total external failure costs 738 9   % 35   % Total quality costs $2,105 25   %     Total revenues $8,280         12/31/2016 (in thousands)   % of % of total Actual revenues quality costs           $430         112         219         761   %   %           131         327         458   %   %           206         121         327   %   %           82         465         547   %   % $2,093   %     $9,060

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Question
 
6/30/2016 (in thousands)
 
 
% of
% of total
 
Actual
revenues
quality costs
Prevention costs
         
Machine maintenance
$430
       
Supplier training
21
       
Design reviews
110
       
Total prevention costs
561
7
 
%
27
 
%
Appraisal costs
         
Incoming inspections
111
       
Final testing
327
       
Total appraisal costs
438
5
 
%
21
 
%
Internal failure costs
         
Rework
236
       
Scrap
132
       
Total internal failure costs
368
4
 
%
17
 
%
External failure costs
         
Warranty repairs
168
       
Customer returns
570
       
Total external failure costs
738
9
 
%
35
 
%
Total quality costs
$2,105
25
 
%
   
Total revenues
$8,280
       
12/31/2016 (in thousands)
 
% of
% of total
Actual
revenues
quality costs
 
       
$430
       
112
       
219
       
761
 
%
 
%
 
       
131
       
327
       
458
 
%
 
%
 
       
206
       
121
       
327
 
%
 
%
 
       
82
       
465
       
547
 
%
 
%
$2,093
 
%
   
$9,060
Expert Solution
Step 1:

The cost of quality would be classified into 4 categories.

  1. Prevention costs
  2. Appraisal costs
  3. Internal failure costs
  4. External failure costs 
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