ps. not graded. 4. Crystal Jet is a secretary for a large bank. Crystal Jet is in charge of customer service. A customer calls anddemands to talk with the manager of the bank. Crystal Jet has been instructed not to forward calls to the bankmanager and handle such calls himself. The man starts using abusive language. What should Crystal Jet do?

Customer service can be defined as the act of providing support to customers before, during, and…

Answered: 4. Crystal Jet is a secretary for a…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Question 17 ations A bad decision: 65 0 O does not consider all the alternatives O does not employ appropriate decision modeling techniques O is all of the answers O is a decision not based on logic does not use all available and relevant information MacBook Air 000 F3 000 F4 F5 DD %23
Part e & f is incorrect e.)Ls=3.125+0.75=3.875 ships f.) Lq=(6^2(1/6)^2+0.75^2)/2(1-.75)=3.125 ships g.)Ws=3.875/6=0.6458 days or 15.5 hours
F L Q Search Cedar Point is an apartment complex that has 200 Cedar Point? those units, 12 are unoccupied. What is the vacancy 6% 94% 16.6% 0.06% ** L J
Question 22 Lead time is the time between when an order is ________ and when it is ________. Group of answer choices submitted, delivered submitted canceled delivered, submitted returned, cancelled
QUESTION 2 In an effort to reduce energy costs, a major university has installed more efficient lights as well as automatic sensors that turn the lights off when no movement is present in a room. Historically, the cost of lighting an average classroom for 1 week has been $265. To determine whether the changes have signficantly reduced costs, the university takes a sample of 50 classrooms. They find that the average cost for 1 week is $247 with a standard deviation of $60. When testing the hypothesis (at the 5% level of significance) that the average energy use has decreased from the past, what is the test statistic? (please round your answer to 2 decimal places)
Companies that invest in their people will create long-lasting competitive advantages that are difficult for other companies to duplicate Question 12 options: True False
Question 13 We should be very careful of the problem of _______. The test units who drop out may be systematically different from the test units who remain. For example, salespeople who drop out of a sales training program may be the ones who do not gain anything from the program. In that case, the experiment will only measure the change of effectiveness for the test units who do not leave. history mortality Main testing effect Selection bias
Question 44 of 50 What is the best way to use the Feel, Felt, Found method to tell a customer that the price of their monthly gym membership is increasing? "I feel your frustration and have felt the same way in the past. Then I found that having a gym of this caliber was worth paying the higher membership price." "I feel that even with the price increase, the membership fee is worth it. I felt upset when the change went into effect too, but we found that we lost only a very small percentage of members." "I feel your frustration, and a lot of other members have felt the same way. While nobody likes a price increase, we have found that members can save money by taking advantage of our free classes." "I feel your pain and you're right. We all feel upset when we find out that we have to pay more for the same service. But then we found that to stay in business, we simply had to raise our rates." Previous Next
Question 39 of 50 Always make sure you before prescribing a solution to a customer problem. empathize with the customer > read from your script ☐ understand the issue apologize sincerely Previ
4. Question 4 options: ------------ is understood as an enduring attribute of a person that appears consistently in a variety of situations.
Principles of management are not: Question 12 options: absolute Behavioral universal Flexible
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