4) Because a telephone customer service center has experienced several problems, it has begun to analyze the data from customer complaints. The first step was to construct the following table. Use this data to build a Pareto chart to help identify the "vital few" problems.

4) Because a telephone customer service center has experienced several problems, it has begun to analyze the data from customer complaints. The first step was to construct the following table. Use this data to build a Pareto chart to help identify the "vital few" problems.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Question

4) Because a telephone customer service center has experienced several problems, it has begun to
analyze the data from customer complaints. The first step was to construct the following table. Use
this data to build a Pareto chart to help identify the "vital few" problems.
Process Failure
Total Failures
Person not available
Incorrect information given
Phone line busy
Long delay
Phone tree confusing
People unfriendly
12
39
20
17
DFocus
e

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