2. A repair and inspection facility consists of two stations: a repair station with two technicians, and an inspector station with 1 inspector. Each repair technician works at the rate of 3 items per hour; the inspector can inspect 8 items per hour. Approximately 10% of all items fail inspection and are sent back to the repair station. (This percentage holds even for items that have been repaired two or more times.) If items arrive at the rate of 5 per hour, what is the long-run expected delay that items experience at each of the two stations, assuming a Poisson arrival process and exponentially distributed service times? What is the maximum arrival rate that the system can handle without adding personnel?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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2. A repair and inspection facility consists of two stations: a repair station with two technicians, and
an inspector station with 1 inspector. Each repair technician works at the rate of 3 items per hour; the
inspector can inspect 8 items per hour. Approximately 10% of all items fail inspection and are sent back
to the repair station. (This percentage holds even for items that have been repaired two or more times.) If
items arrive at the rate of 5 per hour, what is the long-run expected delay that items experience at each of
the two stations, assuming a Poisson arrival process and exponentially distributed service times? What is
the maximum arrival rate that the system can handle without adding personnel?
Transcribed Image Text:2. A repair and inspection facility consists of two stations: a repair station with two technicians, and an inspector station with 1 inspector. Each repair technician works at the rate of 3 items per hour; the inspector can inspect 8 items per hour. Approximately 10% of all items fail inspection and are sent back to the repair station. (This percentage holds even for items that have been repaired two or more times.) If items arrive at the rate of 5 per hour, what is the long-run expected delay that items experience at each of the two stations, assuming a Poisson arrival process and exponentially distributed service times? What is the maximum arrival rate that the system can handle without adding personnel?
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