(1)Phone calls in a customer service center arrive according to a Poisson process with rate of 6 calls per minute. For each call, the probability that it is a complaint is given by a Bernoulli distribution with parameter 0.3. Find (i) the expected number of complaints received in any given one hour period
(1)Phone calls in a customer service center arrive according to a Poisson process with rate of 6 calls per minute. For each call, the probability that it is a complaint is given by a Bernoulli distribution with parameter 0.3. Find (i) the expected number of complaints received in any given one hour period
A First Course in Probability (10th Edition)
10th Edition
ISBN:9780134753119
Author:Sheldon Ross
Publisher:Sheldon Ross
Chapter1: Combinatorial Analysis
Section: Chapter Questions
Problem 1.1P: a. How many different 7-place license plates are possible if the first 2 places are for letters and...
Related questions
Question
![Round off answers to two decimal points
(1)Phone calls in a customer service center arrive according
to a Poisson process with rate of 6 calls per minute. For each
call, the probability that it is a complaint is given by a
Bernoulli distribution with parameter 0.3.
Find
(i) the expected number of complaints received in any given
one hour period
(ii) the standard deviation of the number of complaints
received in one hour
(iii) what is the probability that the center receives more than
120 complaints in any given one hour period?](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F6251bed3-59cb-4c69-a5ff-890dcb6ab496%2F5b6e2508-2d60-4471-8b38-794599f5def4%2F3y26jcp_processed.png&w=3840&q=75)
Transcribed Image Text:Round off answers to two decimal points
(1)Phone calls in a customer service center arrive according
to a Poisson process with rate of 6 calls per minute. For each
call, the probability that it is a complaint is given by a
Bernoulli distribution with parameter 0.3.
Find
(i) the expected number of complaints received in any given
one hour period
(ii) the standard deviation of the number of complaints
received in one hour
(iii) what is the probability that the center receives more than
120 complaints in any given one hour period?
Expert Solution
![](/static/compass_v2/shared-icons/check-mark.png)
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by step
Solved in 5 steps with 11 images
![Blurred answer](/static/compass_v2/solution-images/blurred-answer.jpg)
Recommended textbooks for you
![A First Course in Probability (10th Edition)](https://www.bartleby.com/isbn_cover_images/9780134753119/9780134753119_smallCoverImage.gif)
A First Course in Probability (10th Edition)
Probability
ISBN:
9780134753119
Author:
Sheldon Ross
Publisher:
PEARSON
![A First Course in Probability](https://www.bartleby.com/isbn_cover_images/9780321794772/9780321794772_smallCoverImage.gif)
![A First Course in Probability (10th Edition)](https://www.bartleby.com/isbn_cover_images/9780134753119/9780134753119_smallCoverImage.gif)
A First Course in Probability (10th Edition)
Probability
ISBN:
9780134753119
Author:
Sheldon Ross
Publisher:
PEARSON
![A First Course in Probability](https://www.bartleby.com/isbn_cover_images/9780321794772/9780321794772_smallCoverImage.gif)