163.164.(Paul Cooper, shipping manager for DFG Distributors, is responsible for managing the staff and allrelated transportation equipment to fill orders for bakery products from local retailers and deliver theproducts to those retailers. Which one of the following groups of three performance measures mostlikely would result in the highest level of goal congruence?a.b.C.d.a.b.Labor cost per order; transportation cost per order; number of orders completed per day.The percentage of orders filled on time; the percentage of orders filled accurately; averagecost to fill and deliver an order.c.d.Customer satisfaction; elapsed time to complete an order; percentage of orders filledaccurately.VP.C. Programs Inc. produces software for individual users and small businesses. Rita Morganmanages the customer hot line department for the firm and is responsible for answering customerquestions related to software products produced by all divisions of the firm. For purposes ofpromoting goal congruence, which one of the following would be the least appropriate measure ofher performance?Orders completed per employee per day; employee injuries per hour worked; number ofvehicle accidents per year.Average time to provide an answer or solution to a customer.Number of calls to the hot line for each new release of software.Average time a customer is on hold.Number of customer complaints due to incorrect responses given to customers.

Goal congruence, in simple terms, refers to the alignment or harmony between the goals and…

163. ( Paul Cooper, shipping manager for DFG Distributors, is responsible for managing the staff and all related transportation equipment to fill orders for bakery products from local retailers and deliver the products to those retailers. Which one of the following groups of three performance measures most likely would result in the highest level of goal congruence? a. b. C. d. Labor cost per order; transportation cost per order; number of orders completed per day. The percentage of orders filled on time; the percentage of orders filled accurately; average cost to fill and deliver an order. Customer satisfaction; elapsed time to complete an order; percentage of orders filled accurately. Orders completed per employee per day; employee injuries per hour worked; number of vehicle accidents per year.

163. ( Paul Cooper, shipping manager for DFG Distributors, is responsible for managing the staff and all related transportation equipment to fill orders for bakery products from local retailers and deliver the products to those retailers. Which one of the following groups of three performance measures most likely would result in the highest level of goal congruence? a. b. C. d. Labor cost per order; transportation cost per order; number of orders completed per day. The percentage of orders filled on time; the percentage of orders filled accurately; average cost to fill and deliver an order. Customer satisfaction; elapsed time to complete an order; percentage of orders filled accurately. Orders completed per employee per day; employee injuries per hour worked; number of vehicle accidents per year.

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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