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13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet. Complaint Broken glass Delivered to wrong address Furniture rubbed together while on truck Late delivery Late arrival for pickup ///// ///// ///// // Tally ///// ///// /// ///// ///// 1 ///// Missing items Nicks and scratches from rough handling ///// ///// ///// Soiled Upholstery / // ///// /// a. Use a Pareto chart to identify the "few vital" complaint problems. b. Use a cause-and-effect diagram to identify potential causes of the complaints

13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet. Complaint Broken glass Delivered to wrong address Furniture rubbed together while on truck Late delivery Late arrival for pickup ///// ///// ///// // Tally ///// ///// /// ///// ///// 1 ///// Missing items Nicks and scratches from rough handling ///// ///// ///// Soiled Upholstery / // ///// /// a. Use a Pareto chart to identify the "few vital" complaint problems. b. Use a cause-and-effect diagram to identify potential causes of the complaints

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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**13-2. (Pareto Chart & Fishbone Diagram)** Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST’s labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet. | Complaint | Tally | |------------------------------------------------|--------------------------------------------| | Broken glass | ///// ///// /// | | Delivered to wrong address | /// | | Furniture rubbed together while on truck | ///// ///// ///// // | | Late delivery | ///// / | | Late arrival for pickup | ///// ///// ///// / | | Missing items | ///// ///// | | Nicks and scratches from rough handling | ///// ///// ///// ///// ///// /// | | Soiled Upholstery | ///// / | a. Use a Pareto chart to identify the “few vital” complaint problems. b. Use a cause-and-effect diagram to identify potential causes of the complaints. **Explanation of Graphs and Diagrams:** 1. **Pareto Chart**: This chart is used to prioritize the complaints by frequency. The goal is to identify the "few vital" problems that account for the majority of issues. By organizing issues from most to least common, the company can focus on improving the most significant problems first. 2. **Fishbone Diagram**: Also called a cause-and-effect diagram, this helps detail all possible causes for the complaints. Categories such as process, people, equipment, and materials are considered to identify root causes, providing a visual tool to brainstorm potential improvements.
Transcribed Image Text:**13-2. (Pareto Chart & Fishbone Diagram)** Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST’s labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet. | Complaint | Tally | |------------------------------------------------|--------------------------------------------| | Broken glass | ///// ///// /// | | Delivered to wrong address | /// | | Furniture rubbed together while on truck | ///// ///// ///// // | | Late delivery | ///// / | | Late arrival for pickup | ///// ///// ///// / | | Missing items | ///// ///// | | Nicks and scratches from rough handling | ///// ///// ///// ///// ///// /// | | Soiled Upholstery | ///// / | a. Use a Pareto chart to identify the “few vital” complaint problems. b. Use a cause-and-effect diagram to identify potential causes of the complaints. **Explanation of Graphs and Diagrams:** 1. **Pareto Chart**: This chart is used to prioritize the complaints by frequency. The goal is to identify the "few vital" problems that account for the majority of issues. By organizing issues from most to least common, the company can focus on improving the most significant problems first. 2. **Fishbone Diagram**: Also called a cause-and-effect diagram, this helps detail all possible causes for the complaints. Categories such as process, people, equipment, and materials are considered to identify root causes, providing a visual tool to brainstorm potential improvements.
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